A Framework for Using Crowdsourcing in Government

Benjamin Y. Clark; Joseph Logan; Jeffrey Brudney

A Framework for Using Crowdsourcing in Government

American University - School of Public Affairs
University of North Carolina (UNC) at Wilmington

Research output: Contribution to journal › Article › peer-review

Abstract

In recent years the concept and reality of crowdsourcing have been buzzing in the private sector. Crowdsourcing is a concept in which the crowd (or general public) is used as a source of labor, idea generation, or problem identification. This crowd is typically engaging online, though we extend the definition to include all telecommunication technologies.

As with any good private sector practice there is now some pushing for crowdsourcing to be used in government. This paper provides an overview of the concept of crowdsourcing, examples of its use in the private and public sectors, and develops a framework for how governments can crowdsourcing to solve problems or engage with their citizens. Our framework is illustrated with a number of cases from current or past uses of crowdsourcing in government.

Original language	American English
Journal	Social Science Research Network (SSRN)
State	Published - Jul 8 2013

Keywords

crowdsourcing
citizenshourcing
bureaucratic transformation

Disciplines

Urban Studies and Planning

Access to Document

http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1868283

Cite this

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AB - In recent years the concept and reality of crowdsourcing have been buzzing in the private sector. Crowdsourcing is a concept in which the crowd (or general public) is used as a source of labor, idea generation, or problem identification. This crowd is typically engaging online, though we extend the definition to include all telecommunication technologies. As with any good private sector practice there is now some pushing for crowdsourcing to be used in government. This paper provides an overview of the concept of crowdsourcing, examples of its use in the private and public sectors, and develops a framework for how governments can crowdsourcing to solve problems or engage with their citizens. Our framework is illustrated with a number of cases from current or past uses of crowdsourcing in government.

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KW - citizenshourcing

KW - bureaucratic transformation

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M3 - Article

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JF - Social Science Research Network (SSRN)

ER -

A Framework for Using Crowdsourcing in Government

Abstract

Keywords

Disciplines

Access to Document

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Cite this