Community-based Organizations and Neighborhood Environmental Problem-Solving: A Framework for Adoption of Information Technologies

Community-based organizations (CBOs) today seek improved capacity to address environmental problems in urban neighbourhoods. Many seek access to information technologies such as the Internet and Geographic Information Systems (GIS) to expand information about their neighbourhood's environmental quality to support their planning and service efforts. Experience with the Internet has been bolstered somewhat by programmes to create community networks. This experience and experience with GIS in planning at the municipal and state levels reveals a set of technical, organizational and personal prerequisites that bolster successful and effective adoption of information technologies. This paper reviews these prerequisites as they pertain to CBOs and makes recommendations for transactions that could enhance CBO adoption of the Internet and GIS to address environmental problems in urban neighbourhoods. The paper concludes that a constellation of prerequisite conditions, most predominantly data availability problems, staff skill acquisition and staff retention problems, offer the greatest challenges for CBOs seeking to adopt information technologies to manage environmental problems more effectively.