Factor Structure of the Chinese Service Quality Assessment Scale

Siu-Yin Cheung; Eddie T. C. Lam; Jia-wen Shao; Jennifer Yuen-ming Mak

Factor Structure of the Chinese Service Quality Assessment Scale

Siu-Yin Cheung
, Eddie T. C. Lam
, Jia-wen Shao
, Jennifer Yuen-ming Mak

Hong Kong Baptist University
Marshall University

Research output: Other contribution

Abstract

The quality of service has been the major subject of interest for business and academia. The aims of this study were to investigate the service quality of fitness clubs in Hong Kong and Guangzhou and to examine the underlying factor structure of the Service Quality Assessment Scale (SQAS; Lam, Zhang, & Jensen, 2005) in the Chinese context.

Original language	American English
State	Published - Jan 1 2013

Keywords

Service quality; Fitness clubs; Chinese Service Quality Assessment Scale

Disciplines

Education
Exercise Science
Kinesiology
Leisure Studies
Public Health Education and Promotion
Sports Management
Sports Sciences
Sports Studies

Cite this

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title = "Factor Structure of the Chinese Service Quality Assessment Scale",

abstract = " The quality of service has been the major subject of interest for business and academia. The aims of this study were to investigate the service quality of fitness clubs in Hong Kong and Guangzhou and to examine the underlying factor structure of the Service Quality Assessment Scale (SQAS; Lam, Zhang, \& Jensen, 2005) in the Chinese context.",

keywords = "Service quality; Fitness clubs; Chinese Service Quality Assessment Scale",

author = "Siu-Yin Cheung and Lam, \{Eddie T. C.\} and Jia-wen Shao and Mak, \{Jennifer Yuen-ming\}",

note = "Cheung, S. Y., Lam, E. T. C., Shao, J. W., Mak, J. Y. (2013). Factor structure of the Chinese Service Quality Assessment Scale (SQAS). Research Quarterly for Exercise and Sport, 84(1) Supp., A94.",

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T1 - Factor Structure of the Chinese Service Quality Assessment Scale

AU - Cheung, Siu-Yin

AU - Lam, Eddie T. C.

AU - Shao, Jia-wen

AU - Mak, Jennifer Yuen-ming

N1 - Cheung, S. Y., Lam, E. T. C., Shao, J. W., Mak, J. Y. (2013). Factor structure of the Chinese Service Quality Assessment Scale (SQAS). Research Quarterly for Exercise and Sport, 84(1) Supp., A94.

PY - 2013/1/1

Y1 - 2013/1/1

N2 - The quality of service has been the major subject of interest for business and academia. The aims of this study were to investigate the service quality of fitness clubs in Hong Kong and Guangzhou and to examine the underlying factor structure of the Service Quality Assessment Scale (SQAS; Lam, Zhang, & Jensen, 2005) in the Chinese context.

AB - The quality of service has been the major subject of interest for business and academia. The aims of this study were to investigate the service quality of fitness clubs in Hong Kong and Guangzhou and to examine the underlying factor structure of the Service Quality Assessment Scale (SQAS; Lam, Zhang, & Jensen, 2005) in the Chinese context.

KW - Service quality; Fitness clubs; Chinese Service Quality Assessment Scale

UR - http://dx.doi.org/10.1080/02701367.2013.791604

M3 - Other contribution

ER -

Factor Structure of the Chinese Service Quality Assessment Scale

Abstract

Keywords

Disciplines

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