Abstract
Much has been written about the functioning of managerial ideologies in identity-based organizational control. However, less attention has been given to the role of information and communication technologies (ICTs) and identity defined by a technological discourse in regulating knowledge-intensive work. The purpose of this research is to examine the roles of identity and ICTs in the control of knowledge-intensive work. A case study of a technology service organization reveals that the construction and consumption of a technologist identity operate as organizational control, and that ICTs enable the functioning of a dialectic of technological control. This study also demonstrates the paradoxical nature of work knowledge that both empowers and controls knowledge-workers.
| Original language | American English |
|---|---|
| Journal | Qualitative Research Reports in Communication |
| Volume | 9 |
| DOIs | |
| State | Published - Oct 16 2008 |
Keywords
- control
- ICTs
- identity construction
- knowledge workers
- organizational knowledge
Disciplines
- Communication
- Interpersonal and Small Group Communication
- Organizational Communication