Service Quality of Health-Fitness Clubs in Turkey: A Revisit

Bülent Gurbüz; Eddie T. C. Lam; M. Settar Koçak

Service Quality of Health-Fitness Clubs in Turkey: A Revisit

Bülent Gurbüz, Eddie T. C. Lam, M. Settar Koçak

Middle East Technical University

Research output: Other contribution

Abstract

This study examined health-fitness club members’ expectation and perception of service quality using the Turkish version of the Service Quality Assessment Scale .

Original language	American English
State	Published - Jan 1 2012

Keywords

Service quality
Health and fitness clubs
Service Quality Assessment Scale

Disciplines

Education
Leisure Studies
Public Health Education and Promotion
Sports Management
Sports Studies

Access to Document

http://americanpresspublishers.com/IJSMContents2012.html

Cite this

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title = "Service Quality of Health-Fitness Clubs in Turkey: A Revisit",

abstract = " This study examined health-fitness club members{\textquoteright} expectation and perception of service quality using the Turkish version of the Service Quality Assessment Scale . ",

keywords = "Service quality, Health and fitness clubs, Service Quality Assessment Scale",

author = "B{\"u}lent Gurb{\"u}z and Lam, \{Eddie T. C.\} and Ko{\c c}ak, \{M. Settar\}",

note = "G{\"u}rb{\"u}z, B., Lam, E. T. C., Ko{\c c}ak, S. (2012). Service quality of health-fitness clubs in Turkey: A revisit. International Journal of Sport Management, 13, 1-22.",

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day = "1",

language = "American English",

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AU - Gurbüz, Bülent

AU - Lam, Eddie T. C.

AU - Koçak, M. Settar

N1 - Gürbüz, B., Lam, E. T. C., Koçak, S. (2012). Service quality of health-fitness clubs in Turkey: A revisit. International Journal of Sport Management, 13, 1-22.

PY - 2012/1/1

Y1 - 2012/1/1

N2 - This study examined health-fitness club members’ expectation and perception of service quality using the Turkish version of the Service Quality Assessment Scale .

AB - This study examined health-fitness club members’ expectation and perception of service quality using the Turkish version of the Service Quality Assessment Scale .

KW - Service quality

KW - Health and fitness clubs

KW - Service Quality Assessment Scale

UR - https://engagedscholarship.csuohio.edu/edhperd_facpub/3

UR - http://americanpresspublishers.com/IJSMContents2012.html

M3 - Other contribution

ER -

Service Quality of Health-Fitness Clubs in Turkey: A Revisit

Abstract

Keywords

Disciplines

Access to Document

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Cite this