The Information Technology Workforce: A Comparison of Critical Skills of Client and Service Providers, Information Systems Management

Stephen Hawks; Kate Kaiser; Tim Goles; Christine V. Bullen; Judith C. Simon; Cynthia M. Beath; Kevin P. Gallagher; Keith Frampton

The Information Technology Workforce: A Comparison of Critical Skills of Client and Service Providers, Information Systems Management

Stephen Hawks
, Kate Kaiser
, Tim Goles
, Christine V. Bullen
, Judith C. Simon
, Cynthia M. Beath
, Kevin P. Gallagher
, Keith Frampton

University of Wisconsin - Parkside
Marquette University
Texas A & M International University
Stevens Institute of Technology
University of Memphis
University of Texas at Austin
Northern Kentucky University
Royal Melbourne Institute of Technology

Research output: Contribution to conference › Presentation

Abstract

In this article the authors explore similarities and differences in skill needs of IT service providers and the firms that providers service (clients). The results show that providers and clients are more similar than different with regard to desired skills. Client firms emphasize technical skills for new hires more than providers do despite saying that these are the skills they would outsource to providers. The results have implications for organizations’ recruiting and retention, for individuals’ career development, and for educational programs.

Original language	American English
State	Published - Jan 1 2012
Externally published	Yes
Event	Information Systems Management - Duration: Jan 1 2012 → …

Conference

Conference	Information Systems Management
Period	1/1/12 → …

Keywords

skills
information technology
service provider
IT workforce
project management
human resources
global
offshore
entry-level
mid-level

Disciplines

Business
Marketing

Access to Document

The Information Technology Workforce A Comparison of Critical SkFinal published version, 421 KBLicense: CC BY

http://dx.doi.org/10.1080/10580530.2012.634292

Cite this

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title = "The Information Technology Workforce: A Comparison of Critical Skills of Client and Service Providers, Information Systems Management",

abstract = " In this article the authors explore similarities and differences in skill needs of IT service providers and the firms that providers service (clients). The results show that providers and clients are more similar than different with regard to desired skills. Client firms emphasize technical skills for new hires more than providers do despite saying that these are the skills they would outsource to providers. The results have implications for organizations{\textquoteright} recruiting and retention, for individuals{\textquoteright} career development, and for educational programs.",

keywords = "skills, information technology, service provider, IT workforce, project management, human resources, global, offshore, entry-level, mid-level",

author = "Stephen Hawks and Kate Kaiser and Tim Goles and Bullen, \{Christine V.\} and Simon, \{Judith C.\} and Beath, \{Cynthia M.\} and Gallagher, \{Kevin P.\} and Keith Frampton",

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language = "American English",

note = "Information Systems Management ; Conference date: 01-01-2012",

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T1 - The Information Technology Workforce: A Comparison of Critical Skills of Client and Service Providers, Information Systems Management

AU - Hawks, Stephen

AU - Kaiser, Kate

AU - Goles, Tim

AU - Bullen, Christine V.

AU - Simon, Judith C.

AU - Beath, Cynthia M.

AU - Gallagher, Kevin P.

AU - Frampton, Keith

PY - 2012/1/1

Y1 - 2012/1/1

N2 - In this article the authors explore similarities and differences in skill needs of IT service providers and the firms that providers service (clients). The results show that providers and clients are more similar than different with regard to desired skills. Client firms emphasize technical skills for new hires more than providers do despite saying that these are the skills they would outsource to providers. The results have implications for organizations’ recruiting and retention, for individuals’ career development, and for educational programs.

AB - In this article the authors explore similarities and differences in skill needs of IT service providers and the firms that providers service (clients). The results show that providers and clients are more similar than different with regard to desired skills. Client firms emphasize technical skills for new hires more than providers do despite saying that these are the skills they would outsource to providers. The results have implications for organizations’ recruiting and retention, for individuals’ career development, and for educational programs.

KW - skills

KW - information technology

KW - service provider

KW - IT workforce

KW - project management

KW - human resources

KW - global

KW - offshore

KW - entry-level

KW - mid-level

UR - https://epublications.marquette.edu/market_fac/105

M3 - Presentation

T2 - Information Systems Management

Y2 - 1 January 2012

ER -

The Information Technology Workforce: A Comparison of Critical Skills of Client and Service Providers, Information Systems Management

Abstract

Conference

Keywords

Disciplines

Access to Document

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Cite this